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Accessibility Statement

Last reviewed: 14 February 2026
Next scheduled review: February 2027

Commitment to Accessibility

At iflow Psychology Pty Ltd, we are committed to ensuring our digital services are accessible to everyone, including people with disability. We strive to provide an inclusive online environment that enables all users to access information, engage with our services, and seek psychological support with confidence.

 

Accessibility is considered in our website design, content development, and ongoing updates as part of our broader commitment to ethical and equitable care.

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This statement applies to the website: www.iflowpsychology.com.au

Measures to Support Accessibility

iflow Psychology Pty Ltd takes the following measures to support accessibility:

  • Include accessibility throughout internal policies

  • Integrate accessibility considerations into procurement practices

  • Assign clear accessibility goals and responsibilities

  • Apply accessibility quality assurance methods

  • Conduct periodic automated accessibility scans and remediate identified issues where reasonably practicable

 

Accessibility improvements are undertaken on a continuous improvement basis, taking into account clinical priorities, technological feasibility, and proportionality.

Conformance Status

The Web Content Accessibility Guidelines (WCAG) define requirements for improving accessibility for people with disabilities. These guidelines outline three levels of conformance: Level A, Level AA, and Level AAA.

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The iflow Psychology website is partially conformant with the Web Content Accessibility Guidelines (WCAG) 2.2 Level AA. Partially conformant means that some parts of the website may not fully conform to the accessibility standard. We are committed to ongoing accessibility improvements in line with evolving standards and technological capabilities.

Feedback and Assistance

We welcome feedback on the accessibility of our website and are committed to addressing barriers where reasonably practicable.

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If you experience difficulty accessing any part of this website or require information in an alternative format, please contact us:

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Phone: +61 2 6061 1144
Email: accessibility@iflowpsychology.com.au
Address: Suite 2, 260–274 Victoria Road, Gladesville NSW 2111

 

We aim to respond to accessibility enquiries within three business days.

 

If you are dissatisfied with our response, you may lodge a complaint with the Australian Human Rights Commission.

Compatibility with Browsers and Assistive Technologies

The iflow Psychology website is designed to be compatible with:

  • Modern web browsers including Google Chrome, Microsoft Edge, Safari, and Mozilla Firefox

  • Screen readers such as NVDA and VoiceOver on current Windows and macOS operating systems

  • Mobile browsers on iOS and Android using built-in accessibility features such as VoiceOver and TalkBack

  • Keyboard navigation within modern browsers

Known Incompatibilities

The website may not fully support the following environments:

  • Browsers older than two major versions

  • Operating systems older than five years

  • Certain third-party integrations that are beyond our direct control

Technical Specifications

Accessibility relies on the following technologies to work with the combination of web browsers and assistive technologies:

  • HTML

  • WAI-ARIA

  • CSS

  • JavaScript

  • HTTPS (Secure Web Protocol)

 

These technologies are relied upon for conformance with WCAG 2.2 Level AA.

Limitations and Alternatives

Despite our ongoing efforts, some accessibility limitations may exist.

Third-Party Platforms and Integrations

Some third-party tools embedded within this website (such as online booking systems, payment platforms, or maps) may not fully meet accessibility standards. These platforms are developed and controlled by external providers, and we do not have full control over their accessibility features.

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We consider accessibility when selecting digital service providers and encourage vendors to maintain accessible platforms.

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If you experience difficulty using any third-party feature, please contact us directly and we will assist you with booking, enquiries, or accessing services.

Older Website Content and Documents

Certain legacy documents or pages may not fully conform to current accessibility standards, as accessibility requirements evolve over time.

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Materials are progressively reviewed and updated as part of our ongoing improvement process.

Please contact us if you require information in an alternative format.

Video and Multimedia Content

Some multimedia content may rely on automated captions, which may not always achieve perfect accuracy.

We aim to provide accurate captions where reasonably practicable and continue to improve media accessibility over time.

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Please contact us if you require clarification or alternative access to information presented in video format.

Assessment Approach

iflow Psychology Pty Ltd assessed the accessibility of this website through:

  • Self-evaluation

  • Periodic automated accessibility scanning tools to identify potential barriers and support ongoing improvements

 

Accessibility is reviewed periodically as part of our commitment to inclusive care.

Formal Approval

This Accessibility Statement has been approved by:

 

iflow Psychology Pty Ltd
Dean Harrison
Director / Principal Counselling Psychologist

 

Approval Date: 14 February 2026

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